Office contact
Operations
Cargo

Get in Touch with Our Team

Whether you need a freight quote, have a question about vault services, or want to speak with a logistics specialist — we respond within 4 business hours.

Contact Information

We're Here to Help

Our client services team is available around the clock for urgent shipment queries. For general enquiries, quote requests, and vault services, use the contact form or reach us directly by email.

Headquarters
Global Link Ltd
79 College Road
London, HA1 1BD, UK
Response Time
Within 4 business hours
Urgent queries: within 1 hour
Office Hours
Monday – Friday08:00 – 19:00 GMT
Saturday09:00 – 14:00 GMT
SundayClosed (Email monitored)
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Send Us a Message

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Our Offices

Regional Offices & Agent Locations

Headquarters
Europe
London, UK
79 College Road, London, HA1 1BD, UK
Africa — West
Accra, Ghana
Airport City, Accra, GH-AA-0001
Middle East
Dubai, UAE
Jebel Ali Free Zone, Dubai, UAE
Asia Pacific
Singapore
Changi Business Park, Singapore 486030
Americas
New York, USA
1 World Trade Center, Suite 8500, NY 10007
Europe
Frankfurt, Germany
Flughafen Frankfurt, Terminal B, 60547
Claims

Filing a Claim

If you have experienced a loss, damage, or delay, please contact our claims team as soon as possible. We aim to resolve all claims promptly and fairly, in accordance with our insurance policy terms.

All Global Link shipments and vault items are insured through Lloyd's of London. Claims documentation must be submitted within 7 calendar days of the event.

Email Claims Department →
Claims Process
  • 1
    Contact our claims department immediately after the incident.
  • 2
    Submit your original tracking number, photographs of damage (if applicable), and a written description of the event.
  • 3
    Our claims team will acknowledge your submission within 24 hours and assign a dedicated claims handler.
  • 4
    Your claim is assessed against our Lloyd's of London policy. Resolution is typically completed within 10–15 business days.

Need an Immediate Response?

For urgent shipment or vault queries, email our support team and we will respond within the hour.